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1-17-11 Higashiyama, Meguro-ku, Tokyo

Santelmo Kawamura 101

■Regular Business Hours: Wed - Sun/Holidays 12:00 PM - 7:00 PM

※No reservation is required for visits during regular business hours.

■By Appointment Only: Wed - Sun/Holidays 10:00 AM - 12:00 PM / 7:00 PM - 12:00 AM

※If you wish to visit/receive service outside of regular business hours, please feel free to make a reservation via email or Instagram DM.

※Required time: 1 hour / Up to 1 group per slot.

※Reservations can be made 7 days in advance / Booking closes the day before.

※Please be sure to contact us if you need to cancel or change your reservation.

■Closed: Mondays, Tuesdays, and Irregular Holidays

※Announcements regarding New Year's holidays, long-term closures, etc., will be posted on Instagram.

Mail: info@boutique-romantique.com

Instagram DM: @boutique__romantique

 

#101 Santelmo Kawamura

1-17-11, Higashiyama, Meguro-ku, Tokyo, JAPAN

153-0043

open : wed to sun, holiday 12h00-19h00

11h00-12h00, 19h00-21h00 by appointment only

closed on mondays, tuesdays

Payment/Delivery/Returns

Shipping and Delivery Fees

■ Sagawa Express

*Flat shipping fee of 550 yen (tax included) / Free shipping for orders over 20,000 yen (tax included)

*Orders will be shipped within one week after confirmation.

*Please note that we cannot accommodate specific delivery dates and times.

*Orders excluding pre-orders are usually shipped within 2-3 days.

*Shipping fees may vary depending on the size of the product.

*Please note that only items in the 【FURNITURE】 category are shipped with shipping fees to be paid upon delivery (via Sagawa Express). We will send you a shipping cost estimate by email before shipping the product. Please refer to the link below for Sagawa Express shipping fees.

Search for Hikyaku Large Furniture and Home Appliance Installation Service Shipping Fees

 

Payment Methods

● Various credit cards / Paypal / Google Pay / Apple Pay

 

Returns

As a general rule, we do not accept product returns. In the unlikely event that you receive a defective product or an incorrect item, please contact us first via Instagram DM or email. The return period for defective products is within 7 days of product arrival. In the case of exchanges for defective products or incorrect items, we will bear the shipping costs. In the case of returns due to customer convenience, the customer will bear the shipping costs.  

Display based on Specified Commercial Transaction Law

 

Seller

BOUTIQUE ROMANTIQUE / Sugiyama Clothing Store

Chief Operating Officer

(Representative) Takuya Sugiyama

Address

153-0043 Santelmo KAWAMURA 101, 1-17-11 Higashiyama, Meguro-ku, Tokyo

 

Phone Number

080-3638-9080

Email Address

info@boutique-romantique.com

Explanation of charges other than the product price

・Sagawa Express: Flat shipping fee of 500 yen (tax included)

Free shipping for orders over 20,000 yen (tax included)

About Shipping & Payment

Application Expiration Date

Please use our online store, phone, or email to place an order. After confirming the details, we will contact you by phone or email. If paying by cash on delivery, please receive the product within 7 days of shipment. Please note that we generally do not accept delivery date requests beyond 7 days from the product order date. If a product is out of stock, we will contact you by email. 

Defective Products

If you receive a defective product, please contact us once by phone or email. We will exchange the product or provide a refund. We will bear the shipping costs incurred when exchanging defective products. 

Sales Quantity

Many of our products are unique and limited in quantity. Since our products are also sold in physical stores, they may sell out simultaneously. In such cases, we apologize for the inconvenience and ask for your understanding. 

Delivery Time

We will ship within approximately 2-3 days after your order.

Regarding delivery dates, for Southern Tohoku, Kanto, Hokuriku, Kinki, Chugoku, Shikoku, and Kyushu, delivery is the day after shipment. For Okinawa, Hokkaido, Northern Tohoku, and remote islands, delivery is two days after shipment. (Excluding some areas) 

Payment Methods

Credit card payment, PayPal, Apple Pay, Google Pay

Payment Due Date

Payment is made at the time of order.

Return Period

As a general rule, we do not accept product returns. In the unlikely event of a defective product or incorrect delivery, please contact us by phone or email within 5 days of product arrival. If there is a wrong item or a defect in the product, we will bear the return shipping costs. For returns due to customer convenience, the customer will bear the shipping costs. 

Return Shipping Costs

As a general rule, we do not accept product returns. If there is a wrong item or a defect in the product, we will bear the return shipping costs. For returns due to customer convenience, the customer will bear the shipping costs. 

Service Name

BOUTIQUE ROMANTIQUE

privacy policy

1. Definition of personal information

"Personal information" means information about a living individual that can identify a specific individual by name, date of birth and other descriptions contained in the information, and information that can be easily collated with other information. It means a thing that can be used to identify a specific individual.

2. Collection of personal information

We may collect your personal information when you purchase products or make inquiries at our shop.
When collecting personal information, the purpose of use will be clearly stated, and the information will be collected by lawful and fair means.

The personal information collected by this shop is as follows.

a) Name, Furigana
b) Address
c) phone number
d) Email address
e) Password
f) Shipping information
g) Transaction history with this shop and its contents
h) Information that can identify a specific individual by combining the above

3. Use of personal information

The purpose of use of personal information entrusted to us by our customers is as follows.

a) Order confirmation and inquiry
b) Confirmation and inquiry of product shipment
c) When replying to inquiries

This shop will not disclose or provide personal information to third parties without the customer's consent, except in the following cases.

a) When it is based on laws and regulations, and when it is necessary to cooperate with a national agency, local government, or a person entrusted by them in carrying out the affairs stipulated by laws and regulations
b) When it is necessary to protect a person's life, body or property, and it is difficult to obtain the person's consent
c) When exchanging personal data with affiliated companies of the company that operates this shop

4. Security management of personal information

For the safety management of personal information entrusted to us by our customers, the service provider takes rational, organizational, physical, human and technical measures, and at our shop we handle personal information appropriately in accordance with relevant laws and regulations. We will strive to prevent risks such as unauthorized access to data, loss, falsification, and leakage of personal information.

5. Correction and deletion of personal information

If you would like to correct or delete personal information entrusted to us by you, please contact us using the contact details below.
In addition, if you have registered as a user, you can correct your personal information from the menu "My Account" on this site.

6.Use of cookies

We may use cookies in order to provide better services to our customers, but they do not collect information that can identify individuals and do not infringe on the privacy of our customers.
Also, if you do not wish to accept cookies, you can change your browser settings.
* A cookie is information sent from a server computer to a customer's browser and stored on the hard disk of the computer used by the customer.

7.Use of SSL

To ensure security when entering personal information, we use SSL (Secure Sockets Layer) technology to prevent interception, interference, or falsification of this information.
* SSL is a function that encrypts information to prevent eavesdropping and data falsification. By using SSL, information can be transmitted more safely.

8. Contact information

Please see the notation based on the Act on Specified Commercial Transactions.

9. Changes to Privacy Policy

In this shop, when we change the personal information we collect, change the purpose of use, or change the privacy policy, we will make it public by making changes to this page.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser ( a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

INTERNATIONAL SHIPPING

WE SHIP WORLDWIDE

The shipping fee may differ depending on the weight of your shipment and delivery address. We will inform you of the shipping fee with your invoice.

Free shipping overseas is over 55,000 JPY.

Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

 

PAYMENT METHOD WE ACCEPT

We accept payment by PAYPAL, Credit Card, Google Pay.

We reserve the right to delay the dispatch of any order. Sometimes further security checks will be needed to verify a payment and this may delay an order. We will contact you if there is a delay or an item is out of stock.

사용 가능한 지불 방법

Paypal, Google Pay, Credit Card

 

RETURN&EXCHANGE

We will not accept returns and exchanges of any items purchased from our online store.

Please make sure to double check your selected items before purchasing.
We apologize for the inconvenience.

교환/반품안내

해외 배송 상품은 반품과 교환이 불가하므로 신중한 구매를 부탁드립니다.
만일 상품에 이물질, 오염 등 기타 문제가 있을 경우에는 이메일로 연락주십시오.

 

CONTACT INFO

If you have any question or need further assistance regarding online shopping, please contact us by sending an email.


We will get back to you as soon as possible.
info@boutique-romantique.com

We accept it also in instagram's DM.
@boutique__romantique

문의

기타 문의 사항은 아래와 같은 이메일로 문의 바랍니다.

E-mail info@boutique-romantique.com
INSTAGRAM @boutique__romantique

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