Shipping and Delivery Fees
■ Sagawa Express
*Flat shipping fee of 550 yen (tax included) / Free shipping for orders over 20,000 yen (tax included)
*Orders will be shipped within one week after confirmation.
*Please note that we cannot accommodate specific delivery dates and times.
*Orders excluding pre-orders are usually shipped within 2-3 days.
*Shipping fees may vary depending on the size of the product.
*Please note that only items in the 【FURNITURE】 category are shipped with shipping fees to be paid upon delivery (via Sagawa Express). We will send you a shipping cost estimate by email before shipping the product. Please refer to the link below for Sagawa Express shipping fees.
Search for Hikyaku Large Furniture and Home Appliance Installation Service Shipping Fees
Payment Methods
● Various credit cards / Paypal / Google Pay / Apple Pay
Returns
As a general rule, we do not accept product returns. In the unlikely event that you receive a defective product or an incorrect item, please contact us first via Instagram DM or email. The return period for defective products is within 7 days of product arrival. In the case of exchanges for defective products or incorrect items, we will bear the shipping costs. In the case of returns due to customer convenience, the customer will bear the shipping costs.
